Shipping policy
SHIPPING POLICY
We want you to have the best experience possible and enjoy shopping with us. We aim to make all our deliveries within 3 days. In certain cases, due to unforeseen circumstances, this delivery period may be extended. In such cases the buyer will be informed of the delay as soon as possible.
DELIVERY OPTIONS AND PRICING
We offer the following delivery services:
Standard Pallet Delivery
- £35.00
- Fast kerbside delivery throughout mainland UK
Engineer Home Delivery & Setup
Includes home delivery, setup, and basic adjustments:
- Within 1 Hour – £45.00
- Within 2 Hours – £70.00
- Within 3 Hours – £125.00
All delivery options and costs will be clearly shown at checkout before you complete your order.
DELIVERY TIMES
For most orders, please allow up to 3 days for delivery.
This is an estimated timeframe and is provided as a guideline. In many cases, orders may arrive sooner.
Delivery times may vary due to factors outside our control, including courier delays, availability, or peak seasonal demand.
ORDER TRACKING AND SUPPORT
If you have any questions about your order or need assistance with tracking, please use the Contact Us page on our website.
We aim to respond to all enquiries within 24 hours (Monday–Friday).
IMPORTANT INFORMATION (UK CONSUMER RIGHTS)
Nothing in this Shipping Policy affects your statutory rights under UK consumer law.
If your order is delayed beyond a reasonable timeframe or not delivered, you may be entitled to remedies under the Consumer Rights Act 2015, including refund or replacement depending on the circumstances.
NOTES
- Delivery times are estimates only and not guaranteed
- We are not responsible for delays caused by third-party couriers or circumstances outside our control
- Risk passes to you once goods are delivered to your address
