TERMS OF SERVICE
Last updated: 24th May, 2026
OVERVIEW
This website is operated by TheRefurbishedWheelchairandScooterCompany.com (“we”, “us”, “our”). By accessing or using our website and services, you agree to be bound by these Terms of Service.
These Terms apply to all users of the site, including browsers, customers, and contributors.
If you do not agree to these Terms, you must not use our website or services.
These Terms do not affect your statutory rights under UK law.
BUSINESS INFORMATION
Business Name: Antu Mobility LTD
Trading Address: The Refurbished Wheelchair and Scooter Company
Phone: +441205804188
Company Number: 16715967
ELIGIBILITY
By using this site, you confirm that:
- You are at least 18 years old, or have permission from a parent/guardian
- You are legally capable of entering into binding contracts
- You will comply with all applicable laws
USE OF OUR WEBSITE
You agree not to use our website for:
- Any unlawful purpose
- Fraudulent activity
- Uploading malicious software or harmful code
- Attempting to gain unauthorised access to systems or data
We reserve the right to suspend or terminate access where necessary.
PRODUCTS AND AVAILABILITY
All products are subject to availability.
We reserve the right to:
- Modify or discontinue products without notice
- Limit quantities per customer
- Correct errors in product descriptions or pricing
We aim to display product information accurately but cannot guarantee colour accuracy across all devices.
PRICING AND PAYMENT
All prices are shown in GBP (£) unless otherwise stated.
Where applicable, VAT will be clearly displayed.
We reserve the right to correct pricing errors. If an error affects your order, you will be contacted with the option to proceed or cancel.
ORDER ACCEPTANCE
Your order is an offer to purchase.
A contract is formed only when we confirm acceptance (e.g. order confirmation email or dispatch notice).
We may refuse or cancel orders where reasonably necessary, including:
- Suspected fraud
- Payment issues
- Stock errors
If an order is cancelled after payment, you will receive a full refund.
YOUR CONSUMER RIGHTS (UK LAW)
You have legal rights under the Consumer Rights Act 2015, including that goods must be:
- Of satisfactory quality
- Fit for purpose
- As described
If goods are faulty, you are entitled to:
- A refund within 30 days of receipt
- A repair or replacement after 30 days
- A price reduction or final refund if repair/replacement is not possible
These rights are in addition to any voluntary returns policy.
COOLING-OFF PERIOD (14-DAY CANCELLATION RIGHTS)
Under the Consumer Contracts Regulations 2013, you have the right to cancel most online orders within 14 days of receiving your goods.
If you cancel:
- You must notify us clearly (email is acceptable)
- Goods must be returned within 14 days of cancellation notice
- You are responsible for return postage costs unless the item is faulty or incorrect
- Refunds will be issued within 14 days of receiving returned goods or proof of return
Some items may be exempt (e.g. personalised or hygiene-sensitive goods where applicable).
RETURNS AND REFUNDS
Returns are processed in accordance with your statutory rights.
Refunds will be issued using the original payment method unless otherwise agreed.
We may inspect returned goods before issuing a refund.
Your statutory rights always take priority over any store policy.
DELIVERY
We aim to deliver within estimated timeframes provided at checkout.
Delivery times are estimates only and may vary due to external factors.
Risk passes to you once goods are delivered to your address.
We are not responsible for delays outside our control.
USER CONTENT
If you submit reviews, feedback, or other content, you agree that:
- You have the right to share such content
- It does not infringe any third-party rights
- It is not unlawful, offensive, or misleading
We reserve the right to remove content that violates these Terms.
THIRD-PARTY LINKS
Our website may contain links to third-party websites.
We are not responsible for:
- Their content
- Their policies
- Any transactions you enter into with them
You should review their terms before engaging with third-party services.
PRIVACY AND DATA PROTECTION
We process personal data in accordance with UK GDPR.
We collect and use personal data to:
- Process and fulfil orders
- Provide customer support
- Improve our services
You have rights including:
- Access to your data
- Correction of inaccurate data
- Request deletion (where legally applicable)
- Objection to certain processing
For more information, see our Privacy Policy.
LIABILITY
Nothing in these Terms excludes or limits liability for:
- Death or personal injury caused by negligence
- Fraud or fraudulent misrepresentation
- Any rights that cannot be excluded under UK law
To the fullest extent permitted by law, we are not liable for:
- Indirect or consequential losses
- Loss of profits, revenue, or data
- Business interruption
This does not affect your statutory rights.
INDEMNITY
You agree to indemnify and hold us harmless from claims arising from:
- Your breach of these Terms
- Your misuse of the website
- Your violation of applicable laws
SUSPENSION AND TERMINATION
We may suspend or terminate access to the site where necessary, including:
- Legal compliance
- Fraud prevention
- Breach of these Terms
You may stop using the website at any time.
CHANGES TO THESE TERMS
We may update these Terms from time to time.
Any updates will be posted on this page. Continued use of the site constitutes acceptance of changes.
Changes will not affect completed purchases or statutory rights.
ENTIRE AGREEMENT
These Terms, together with our Privacy Policy and Returns Policy, form the entire agreement between you and us.
Nothing in these Terms affects your statutory rights under UK law.
GOVERNING LAW
These Terms are governed by the laws of England and Wales, and UK consumers may bring claims in their local jurisdiction.
CONTACT INFORMATION
If you have questions about these Terms, please contact us:
Contact Page: Contact Us – The Refurbished Wheelchair & Scooter company
