Privacy Policy
Last updated: 24th May, 2026
The refurbished wheelchair and scooter company operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). The refurbished wheelchair and scooter company is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.
Personal Information We Collect or Process
When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you. We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:
- Contact details including your name, address, billing address, shipping address, phone number, and email address.
- Financial information including credit card, debit card, and financial account numbers, payment card information, financial account information, transaction details, form of payment, payment confirmation and other payment details.
- Account information including your username, password, security questions, preferences and settings.
- Transaction information including the items you view, put in your cart, add to your wishlist, or purchase, return, exchange or cancel and your past transactions.
- Communications with us including the information you include in communications with us, for example, when sending a customer support inquiry.
- Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers.
- Usage information including information regarding your interaction with the Services, including how and when you interact with or navigate the Services.
Personal Information Sources
We may collect personal information from the following sources:
- Directly from you including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information;
- Automatically through the Services including from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies;
- From our service providers including when we engage them to enable certain technology and when they collect or process your personal information on our behalf;
- From our partners or other third parties.
How We Use Your Personal Information
Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:
- Provide, Tailor, and Improve the Services
- Marketing and Advertising
- Security and Fraud Prevention
- Communicating with You
- Legal Reasons
How We Disclose Personal Information
We may disclose your personal information to third parties such as:
- Shopify, vendors, and service providers (IT, payment processing, shipping, analytics, etc.)
- Marketing and advertising partners
- Affiliates or corporate group entities
- Legal authorities when required
- Parties involved in business transfers (mergers, acquisitions, etc.)
Relationship with Shopify
The Services are hosted by Shopify, which processes personal information to help operate and improve the Services. Shopify may also process data to enhance services across merchants.
Third Party Websites and Links
We are not responsible for the privacy practices of third-party websites linked from our Services.
Children's Data
We do not knowingly collect personal information from children under the age of majority.
Security and Retention of Your Information
We cannot guarantee perfect security. We retain personal information only as long as necessary for business, legal, and operational purposes.
Your Rights and Choices
Depending on your location, you may have rights to:
- Access your personal data
- Request deletion
- Correct inaccurate information
- Receive a copy of your data
- Opt out of marketing communications
Additional rights may apply in the UK or EEA.
Complaints
You may contact us to raise concerns or file complaints with your local data protection authority if applicable.
International Transfers
Your information may be transferred and stored outside your country, using appropriate safeguards where required.
Changes to This Privacy Policy
We may update this policy periodically and will post updates on this page with a revised date.
